Privacy Policy
Introduction
At ymirviaosara, we understand that your personal information deserves careful protection. This privacy policy explains how we collect, use, store, and safeguard your data when you interact with our financial education services. We're committed to transparency about our practices and ensuring you maintain control over your personal information.
This policy applies to all interactions with ymirviaosara, including our website ymirviaosara.com, educational programs, and any communications you have with our team. By using our services, you're agreeing to the practices outlined in this document.
Information We Collect
Personal Information You Provide
When you register for our learning programs or contact us for information, we collect details such as your name, email address, phone number, and residential address. We also gather information about your educational background and financial learning goals to tailor our programs effectively.
Automatically Collected Data
Our website automatically collects certain technical information including your IP address, browser type, device information, and pages you visit. We use cookies and similar technologies to understand how you interact with our content and improve your experience.
Educational Progress Information
When you participate in our programs, we track your progress, assignment completions, and engagement with course materials. This helps us provide personalized support and measure the effectiveness of our educational approach.
How We Use Your Information
Your information serves several important purposes in delivering quality financial education:
- Providing access to our learning programs and course materials
- Communicating important updates about your enrollment and progress
- Offering personalized support and guidance throughout your learning journey
- Improving our educational content based on student feedback and engagement patterns
- Sending relevant information about new courses or educational opportunities
- Maintaining accurate records for educational compliance and quality assurance
- Protecting against fraud and ensuring the security of our systems
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your data in specific circumstances:
Educational Partners
When we collaborate with guest instructors or educational institutions, we may share relevant student information to facilitate your learning experience. These partners are bound by confidentiality agreements and data protection requirements.
Service Providers
We work with trusted service providers for email communications, payment processing, and learning management systems. These companies only access information necessary to perform their specific services and are contractually obligated to protect your data.
Legal Requirements
We may disclose information when required by Australian law, legal process, or to protect the rights and safety of our students and staff. This includes compliance with educational regulations and responding to legitimate law enforcement requests.
Your Privacy Rights
Under Australian privacy laws, you have several important rights regarding your personal information:
Access Your Information
Request a copy of all personal information we hold about you. We'll provide this within 30 days of your request.
Correction Rights
Ask us to correct any inaccurate or incomplete personal information in our records.
Deletion Requests
Request deletion of your personal information, subject to our legal obligations and legitimate business needs.
Processing Restrictions
Request that we limit how we use your information in certain circumstances.
Data Portability
Request a copy of your information in a commonly used, machine-readable format.
Opt-Out Rights
Unsubscribe from marketing communications while still receiving essential program updates.
To exercise these rights, contact our privacy team using the details provided at the bottom of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.
Data Security Measures
Protecting your information is fundamental to our operations. We implement comprehensive security measures:
Encryption
All data transmissions use SSL encryption, and sensitive information is encrypted at rest.
Access Controls
Staff access to personal information is limited based on job responsibilities and need-to-know principles.
Regular Monitoring
Our systems are continuously monitored for security threats and unauthorized access attempts.
Staff Training
All team members receive regular privacy and security training to ensure proper handling of personal information.
While we implement strong security measures, no system is completely immune to risks. We regularly review and update our security practices to address emerging threats and maintain the highest protection standards.
Data Retention
We retain your information for different periods based on the type of data and its purpose:
Student Records
Educational records and progress information are kept for seven years after program completion to support transcript requests and continuing education needs.
Communication Records
Email communications and support interactions are retained for three years to provide consistent service and resolve any future inquiries.
Marketing Information
Contact information for marketing purposes is kept until you unsubscribe or for a maximum of five years if there's no interaction with our communications.
Website Analytics
Anonymous website usage data is retained for two years to help us understand user behavior and improve our services.
International Data Transfers
Your information is primarily stored and processed within Australia. However, some of our service providers may process data internationally:
Cloud Storage: Our learning management system uses cloud servers that may be located in various countries including the United States and Singapore. These providers comply with international privacy standards and provide appropriate safeguards for your data.
Email Services: Our email communications platform operates across multiple regions to ensure reliable delivery. All international transfers are protected by contractual privacy safeguards.
When we transfer data internationally, we ensure appropriate protection through contracts, certification schemes, or adequacy decisions that meet Australian privacy law requirements.
Cookies and Tracking Technologies
Our website uses various technologies to enhance your experience and understand how our services are used:
- Essential Cookies: Required for basic website functionality, including login sessions and security features
- Performance Cookies: Help us understand which pages are popular and how visitors navigate our site
- Functional Cookies: Remember your preferences and settings to improve your experience
- Analytics Tools: Provide insights into website usage patterns while maintaining user anonymity
You can control cookie preferences through your browser settings. However, disabling certain cookies may limit some website functionality.
Changes to This Policy
We review this privacy policy regularly to ensure it reflects our current practices and complies with evolving privacy laws. When we make significant changes, we'll notify you through:
- Email notification to registered users at least 30 days before changes take effect
- Prominent notice on our website highlighting the policy update
- Direct communication during program enrollment or renewal processes
Minor updates for clarity or administrative changes may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.
Complaints and Concerns
If you have concerns about how we handle your personal information, we want to hear from you. You can:
- Contact our privacy officer directly using the information below
- Submit a written complaint describing your specific concern
- Request a formal investigation of your privacy matter
We'll acknowledge your complaint within five business days and provide a substantive response within 30 days. If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Privacy Contact Information
ymirviaosara Financial Education
5/139 Macquarie St, Dubbo NSW 2830, Australia